November 7, 2014
“Mark Ryan lives and breathes Lean Six Sigma and is able to transmit its concepts and real-world applications without muda (waste) and in an easily-digestible format. With his quick-wit, real-world examples, and his own Andon light to keep course participants on track, learning LSS concepts is both fun and relevant.
Mark helped me see how LSS goes well beyond its manufacturing heritage and is being used today across many service industries, including marketing, customer experience, retail, and universities. I recommend Mark Ryan as a CLSS adherent and instructor to anyone or to any organization.”
